Terms and Conditions

Terms of Service

These Terms of Service are effective as of February 10, 2026.

These Terms of Service (“Terms”) govern your use of the services, software, and websites (the “Service” or “Services”) provided by Unduit LLC (“Unduit,” “we,” “our,” or “us”), and any data, text, files, information, assets, records, and other content or materials (together, the “Content”) uploaded, downloaded, or appearing on our websites or applications.

If you’re using our Service on behalf of an organization or entity (“Organization”), then you are agreeing to these Terms on behalf of that Organization and you represent and warrant that you have the authority to bind the Organization to these Terms. In that case, “you” and “your” refers to that Organization.

Our Terms and Privacy Policy affect your legal rights and obligations. If you do not agree to be bound by all of these, please do not access or use our Service.

1. Your User Account

You are responsible for the following while using the Service:

1.1. Account Registration.

You must provide accurate, current, and complete information when creating your Unduit account. You must be at least 18 years of age to create an account.

1.2. Account Security.

You are responsible for safeguarding your password and for all activities that occur under your account. You must immediately notify Unduit if you become aware of any breach of security or unauthorized use of your account.

1.3. Account Permissions.

You may never use another user’s account without their permission. You represent and warrant that you have obtained all necessary permissions and authorizations to submit data to the Service, including employee data, asset information, and vendor details.

1.4. Restrictions on Use.

You may not disassemble, decompile, or reverse engineer the Service or attempt to access the Service’s source code, algorithms, or underlying technology, unless such restriction is prohibited by law.

1.5. Human Registration.

Your account must be registered by a human. Accounts registered by “bots” or other automated methods are not permitted.

1.6. Unauthorized Activities.

You may not use the Service for any illegal or unauthorized purpose. You agree to comply with all applicable laws, rules, and regulations, including but not limited to data protection laws, export control laws, and intellectual property laws.

1.7. Fees and Payment.

If you have a paid account, you agree to pay all applicable fees as they become due. This includes fees for Services, additional users, storage overages, and premium features. If fees are paid via credit card or other electronic means, you authorize us to charge such fees using your selected payment method. You are responsible for providing complete and accurate billing information. We may suspend or terminate your Service if fees become past due. All fees are non-refundable except as required by law or as set forth in Section 1.12.

1.8. Taxes.

You are responsible for all taxes (excluding taxes on our net income), and we will charge tax if required by law. If you have tax exemptions, you must provide proof at the time of purchase.

1.9. Purchase Orders.

If you require a purchase order, you must provide the purchase order number at the time of purchase. Any terms and conditions on your purchase order will not apply and are null and void.

1.10. Automatic Renewal.

Customer accounts are set to automatically renew. We may automatically charge you for renewal on or after the renewal date unless you have cancelled the Service. For annual plans, you must provide notice of any downgrades or cancellations at least thirty (30) days prior to your renewal date or your Service will automatically renew for an additional twelve-month period. Renewal charges will be at the then-current rates. If you believe a renewal charge was made in error, you must contact us within fifteen (15) days of the charge to dispute it.

1.11. Fee Changes.

We may revise fees from time to time and will provide you with email notice of any changes at least thirty (30) days prior to your renewal date.

1.12. Refund Policy.

If you are not satisfied with your initial purchase of Unduit Services for any reason, contact us within thirty (30) days and we will issue a full refund. This refund policy does not apply to renewals or accounts purchased through a sales representative. We reserve the right to reject any refund request if we determine abuse of this policy has occurred.

2. Acceptable Use of Our Service

2.1. Service Modifications.

You must not modify, adapt, or alter the Service or falsely imply that another website is associated with Unduit.

2.2. API Access.

You must not access our APIs by means other than those expressly permitted by us. Unauthorized API access may result in immediate account termination.

2.3. Service Interference.

You must not interfere with or disrupt the Service, servers, or networks connected to the Service, including by transmitting viruses, malware, or any code of a destructive nature. You may not inject content or code that alters how our Service is rendered or displayed.

2.4. Prohibited Activities.

You must not:

Use the Service to store, transmit, or distribute malicious software or harmful content
Attempt to gain unauthorized access to other users’ accounts or data
Use the Service to violate any person’s privacy, intellectual property, or other rights
Scrape, crawl, or use automated means to access the Service without authorization
Resell, rent, lease, or sublicense the Service without our written permission
Use the Service to compete with Unduit or to build a similar or competitive product
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Transmit unsolicited communications, advertisements, or spam through the Service

2.5. Asset and Data Handling.

When using Unduit’s asset recovery, buyback, repair, or logistics services, you represent and warrant that:

You have the legal right to dispose of, sell, or transfer the assets submitted
All asset data provided is accurate and complete
You have obtained all necessary consents for processing employee and asset data
Assets submitted do not contain illegal, stolen, or counterfeit items
You have removed all sensitive or confidential data from devices before submission (Unduit is not responsible for data remaining on devices)

2.6. Compliance with Laws.

You agree to comply with all applicable laws regarding asset disposition, data protection (including GDPR, UK GDPR, and CCPA), export controls, and environmental regulations. You are responsible for ensuring your use of the Service complies with your organization’s policies and legal obligations.

2.7. Enforcement.

Violation of these Terms may result in termination of your account. We reserve the right to investigate and prosecute violations to the fullest extent of the law. We may cooperate with law enforcement in prosecuting users who violate these Terms. We have no obligation to monitor your use of the Service but have the right to do so. We may remove any data, accounts, or content that violates these Terms.

2.8. Third-Party Applications.

If you use third-party applications in connection with the Service, you consent to your Content being shared with such applications. You should review their privacy policies to understand how they use your data.

3. General Conditions

3.1. Service Suspension and Termination.

We may suspend or terminate your account or cease providing Services at any time for any reason, including if:

You violate these Terms
You create risk or legal exposure for us
Your free account has been inactive for sixty (60) days
Our provision of Services to you is no longer commercially viable
You abuse trial offers, promotional offerings, or free programs

We will make reasonable efforts to notify you via email or the Service.

3.2. Effect of Termination.

Upon termination, all licenses and rights granted to you will immediately cease. You remain responsible for all fees incurred before termination. Following termination or expiration of the Agreement, Unduit will retain your Content for a period of thirty (30) days during which you may request export of your data in a commonly used format. After this 30-day period, Unduit will delete your Content, including all copies, as soon as reasonably practicable. This provision does not apply to data that Unduit is required to retain by applicable law (such as financial and transaction records retained for tax and audit purposes).

3.3. Changes to Terms.

We reserve the right to change these Terms from time to time. We will provide reasonable advance notice of material changes. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. You should review these Terms regularly.

3.4. Right to Refuse Service.

We reserve the right to refuse access to the Service to anyone for any reason at any time.

3.5. Identity Verification.

You authorize us to make inquiries to validate your identity and account information. This may include requesting additional documentation or verifying information against third-party databases.

3.6. Content Monitoring.

We may, but have no obligation to, monitor, edit, or remove Content or accounts that violate these Terms.

3.7. Data Charges.

You are responsible for all data charges you incur through use of the Service.

3.8. Communications.

By creating an account, you agree that we may send you informational and promotional communications via email and SMS as part of normal business operations. You may opt out at any time.

3.9. Support Access.

When you contact our support team, you grant permission for our team to access your account if necessary to diagnose and resolve issues. If you do not wish to grant access, please specify this in your communication.

3.10. Data Processing, Storage, and Transfer.

We may transfer, store, and process your Content in the United States or any other country where we maintain facilities. Our primary production infrastructure is hosted in the United States (US-East/NYC region). By using the Service, you consent to this transfer and processing. Our processing of your personal data is governed by our Privacy Policy. For customers who require a Data Processing Agreement, our DPA is available upon request and forms part of these Terms when executed. To request a DPA, contact [email protected] or your account manager.

3.11. Privacy Policy.

Our Privacy Policy describes how we collect, use, share, and protect your personal information. The Privacy Policy is incorporated into and forms part of these Terms. By using the Service, you agree to the collection and use of information as described in the Privacy Policy.

3.12. Data Processing Agreement.

Where Unduit processes personal data on your behalf as a data processor (as defined under applicable data protection laws), the terms of Unduit’s Data Processing Agreement (“DPA”) shall apply. The DPA, when executed, is incorporated into and forms part of these Terms. In the event of a conflict between these Terms and the DPA regarding the processing of personal data, the DPA shall prevail. The DPA is available to all customers upon request at [email protected].

4. Intellectual Property Rights

4.1. Unduit’s Intellectual Property.

All materials contained in the Service, including text, graphics, logos, icons, images, code, software, and the selection and arrangement thereof (collectively, “Unduit Content”), are owned by Unduit and protected by copyright, trademark, patent, and other intellectual property laws. You may not use Unduit Content except as expressly permitted in these Terms.

4.2. Customer Content Ownership.

We claim no ownership rights over Content you submit or create in your Unduit account (“Customer Content”). As between you and Unduit, Customer Content that is your intellectual property remains yours. These Terms do not grant us any licenses to Customer Content except as necessary to provide the Service to you.

4.3. Limited License to Customer Content.

You grant us a limited, worldwide, non-exclusive license to access, use, process, and display Customer Content solely to:

Provide, maintain, and improve the Service
Perform technical operations such as backup and recovery
Respond to support requests
Comply with legal obligations

4.4. Aggregated and Anonymized Data.

We may collect and use aggregated, anonymized data derived from your use of the Service for analytics, benchmarking, and service improvements. Such data will not identify you, your organization, or any individual. Any industry reports or public disclosures using aggregated data will contain only industry-level statistics and will not be attributable to any specific customer.

4.5. Asset Data and Reports.

Data related to asset processing, valuations, and logistics generated through our Services may be used to improve our Services and provide industry-level insights, provided such data is anonymized and does not identify your organization or any individual.

4.6. Restrictions.

You may not copy, reproduce, modify, distribute, display, perform, or create derivative works from Unduit Content except as expressly permitted. You may not remove or alter any copyright, trademark, or proprietary notices.

4.7. Trademarks.

The Unduit name, logo, and related marks are our trademarks and may not be used without our prior written permission.

4.8. Feedback.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such feedback for any purpose without compensation or attribution.

5. Service Availability and Data Security

5.1. Service Availability.

Although we strive for high availability, the Service may be interrupted for scheduled maintenance, upgrades, emergency repairs, or due to factors beyond our control such as network failures or third-party service disruptions.

5.2. No Backup Service.

We are not a backup service. You are responsible for maintaining your own backups of your Content. We will not be liable for any loss or corruption of Content.

5.3. Data Security.

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, role-based access controls, multi-factor authentication, and regular vulnerability assessments. We maintain SOC 2 Type II certification and are pursuing ISO/IEC 27001:2022 certification. However, no method of transmission or storage is completely secure. You acknowledge that data transmitted over the Internet may be subject to security risks. Further details on our security measures are available in our Privacy Policy and, where applicable, in the DPA.

5.4. Data Destruction Services.

When you use our asset disposal and data destruction services, we will perform data erasure according to industry standards (NIST, DoD, etc.) as specified. However, you are ultimately responsible for removing sensitive data from devices before submitting them for processing. Unduit is not liable for any data remaining on devices that were not properly wiped by you prior to submission.

5.5. Physical Asset Handling.

When you submit physical assets (devices, equipment) to Unduit for processing, repair, or disposal:

Unduit will handle assets with reasonable care but is not liable for damage that occurs during normal processing, shipping, or handling
You acknowledge that refurbishment, testing, and repair processes may result in data loss
Asset valuations are estimates and may change based on physical inspection
You are responsible for providing accurate asset information and quantities

6. Warranties and Disclaimers

6.1. YOUR WARRANTY.

You represent and warrant that:

You own or have the right to submit all Content and assets provided to Unduit
Your use of the Service does not violate any laws or third-party rights
Asset information provided is accurate and complete
You have obtained all necessary consents for processing employee and asset data
Assets submitted do not contain illegal, stolen, or counterfeit items

6.2. DISCLAIMER OF WARRANTIES.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, UNDUIT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND FREEDOM FROM COMPUTER VIRUS.

UNDUIT DOES NOT WARRANT THAT:

The Service will be error-free, uninterrupted, or secure
Defects will be corrected
The Service is free from viruses or harmful components
Asset valuations will be exact or guaranteed
Physical assets will be received in perfect condition
Data destruction will be 100% effective if you did not properly wipe devices beforehand

6.3. THIRD-PARTY SERVICES.

The Service may integrate with or rely on third-party services (shipping carriers, payment processors, MDM providers, etc.). We are not responsible for any third-party service failures, errors, or changes that affect the Service.

6.4. ASSET VALUATION ESTIMATES.

Asset buyback values, repair estimates, and resale values provided are estimates only and may change based on actual physical inspection, market conditions, and device functionality testing. Final values are determined after technical assessment.

7. Limitation of Liability

7.1. LIMITATION OF LIABILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, UNDUIT AND ITS EMPLOYEES, OFFICERS, DIRECTORS, CONTRACTORS, SUPPLIERS, AND AGENTS (COLLECTIVELY, “UNDUIT PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or business opportunities
Loss of data or information
Business interruption
Cost of substitute services
Damage to physical assets during normal processing, handling, or shipping
Asset value fluctuations or lower-than-expected valuations
Incomplete data destruction if devices were not properly wiped before submission
Delays in asset recovery, processing, or delivery
Third-party service failures (carriers, payment processors, etc.)

7.2. MAXIMUM LIABILITY.

IN NO EVENT WILL UNDUIT’S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO UNDUIT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00). THIS LIMITATION APPLIES TO ALL CLAIMS ARISING UNDER THESE TERMS AND, WHERE APPLICABLE, THE DATA PROCESSING AGREEMENT, AND ANY REFERENCE IN THE DPA TO LIMITATION OF LIABILITY SHALL BE SUBJECT TO THIS SECTION.

7.3. ASSET HANDLING LIABILITY.

Unduit’s liability for loss or damage to physical assets is limited to the declared value or assessed value of such assets at the time of receipt, not to exceed the maximum liability stated above. Unduit is not liable for:

Asset damage during normal refurbishment, testing, or repair processes
Asset value depreciation between submission and processing
Assets lost or damaged during shipping (carrier liability may apply)
Data remaining on devices that you failed to properly erase

7.4. ESSENTIAL PURPOSE.

You acknowledge that the fees charged by Unduit reflect this allocation of risk and that Unduit would not provide the Service without these limitations.

7.5. JURISDICTIONAL LIMITATIONS.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

8. Indemnification

8.1. YOUR INDEMNIFICATION OBLIGATION.

You agree to defend, indemnify, and hold harmless the Unduit Parties from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or related to:

Your use of the Service
Your violation of these Terms
Your violation of any laws or third-party rights
Content or assets you submit to the Service
Any misrepresentation made by you regarding ownership or rights to assets
Any data privacy violations or failure to obtain necessary consents
Claims that assets you submitted were stolen, counterfeit, or illegal
Any employee, contractor, or third party acting on your behalf

8.2. UNDUIT’S INDEMNIFICATION OBLIGATION.

Unduit agrees to defend, indemnify, and hold harmless you from and against any third-party claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or related to:

Unduit’s material breach of these Terms
Unduit’s gross negligence or willful misconduct in performing the Services
Any claim that the Service infringes a third party’s intellectual property rights

Unduit’s obligations under this Section 8.2 are subject to the limitations set forth in Section 7.

8.3. PROCEDURE.

The indemnified party will promptly notify the indemnifying party of any claim and cooperate fully in the defense. The indemnifying party shall have the right to assume exclusive defense and control of any matter subject to indemnification. Neither party will settle any claim that imposes obligations on the other party without the other party’s prior written consent.

9. Dispute Resolution

9.1. BINDING ARBITRATION.

Except for disputes relating to intellectual property rights (Excluded Disputes) or if you opt out, you agree that all disputes with Unduit will be resolved by binding, individual arbitration under the American Arbitration Association’s rules for consumer-related disputes. You and Unduit expressly waive trial by jury.

9.2. CLASS ACTION WAIVER.

You may bring claims only on your own behalf. Neither you nor Unduit will participate in a class action, class-wide arbitration, or representative action for any claims covered by this agreement.

9.3. OPT-OUT RIGHT.

You may opt out of this arbitration agreement by notifying us in writing within thirty (30) days of first accepting these Terms. Send your opt-out notice to:

Unduit LLC
Attn: Legal Department
5400 Patton Dr Ste 1
Lisle, IL 60532

Include your name, address, email, and a clear statement that you want to opt out of the arbitration agreement.

9.4. ARBITRATION PROCEDURE.

The arbitration will be conducted in accordance with the Federal Arbitration Act. If the American Arbitration Association is unwilling or unable to set a hearing within 160 days, either party may elect to have the arbitration administered by Judicial Arbitration and Mediation Services.

9.5. GOVERNING LAW.

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.

9.6. VENUE.

For Excluded Disputes or if you opt out of arbitration, you agree to submit to the exclusive jurisdiction of state and federal courts located in DuPage County, Illinois.

10. Miscellaneous

10.1. Entire Agreement.

These Terms, together with the Privacy Policy and, where executed, the Data Processing Agreement, constitute the entire agreement between you and Unduit regarding the Service and supersede all prior agreements, communications, and understandings.

10.2. Assignment.

You may not assign these Terms without our prior written consent. We may assign these Terms without your consent. These Terms will bind and inure to the benefit of permitted successors and assigns.

10.3. Severability.

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it will be severed, and the remaining provisions will remain in full force and effect.

10.4. No Waiver.

Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision.

10.5. Force Majeure.

Unduit will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

10.6. Export Controls.

You may not use or export the Service in violation of U.S. export laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo.

10.7. Survival.

Sections that by their nature should survive termination will survive, including Sections 4 (Intellectual Property), 6 (Warranties), 7 (Limitation of Liability), 8 (Indemnification), 9 (Dispute Resolution), and 10 (Miscellaneous).

10.8. English Language.

These Terms were written in English. Any translated versions are provided for convenience only. In the event of any conflict, the English version controls.

10.9. Order of Precedence.

In the event of a conflict between these Terms and any other agreement incorporated herein, the following order of precedence shall apply: (1) the Data Processing Agreement (with respect to personal data processing matters); (2) these Terms of Service; (3) the Privacy Policy. Any specific agreement executed between the parties (such as an Order Form or Statement of Work) shall take precedence over these Terms to the extent of any conflict.

10.10. Contact.

For questions about these Terms, contact us at:

Unduit LLC
5400 Patton Dr Ste 1
Lisle, IL 60532
Email: [email protected]
Phone: +1 (847) 701-4584

Interested in boosting your IT ROI and Security?

Talk to our experts and see how Unduit protects data and boosts ROI

Interested in boosting your IT ROI and Security?

Talk to our experts and see how Unduit protects data and boosts ROI