Responsibilities:
- Maximize client satisfaction and product usage across all Unduit Platform and service lines for assigned accounts
- Improve client retention and revenues for assigned accounts, through proactive engagement
- Develop strong consultative relationships with clients
- Understanding Clients business objectives and identifying how Unduit can meet their needs
- Independently manage program and/or projects for each account
- Collaborate internally with Operations team to optimize process, analytics and key performance outcomes
- Develop understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements
- Perform quarterly client reviews over the phone and sometimes in person
- Perform high level product and service consultations
- Perform software trainings, implementations, and oversee software upgrades
- Bring intelligent product feedback from clients to the Unduit Product team
- Provide exceptional customer support by troubleshooting technical inquiries and sharing best practices as it relates to the platform
- Build strong relationships with our enterprise customers
- Ensure they feel empowered to use Unduit platform independently, and are experiencing the value our product can offer
Qualification:
- 5+ years of account management or customer success type role at a SaaS company
- Customer centric and genuinely passionate about helping customers, serving as an advocate for their success
- Exceptional communication – phone, email, in-person, with all audiences (from cross-functional teams to executives)
- Desire to work in a dynamic, fast-paced, high growth environment
- Bachelor’s Degree required
- Willing to travel up to 20% of the time
