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- Case Study, Enterprise Compliance & Data Management
ARCTERA Streamlines Global Device Recovery and Refresh
Faced with delayed device returns, inconsistent asset tracking, and logistical complexities across multiple regions, Arctera partnered with Unduit to streamline its global device recovery process. The company improved recovery rates, maximized asset value, and maintained operational consistency across diverse geographies within a defined 6-month program.
At a Glance
78.5%
global recovery rate
306
devices refreshed across regions
~$11,000
asset value recovered
Up to 100%
recovery in selected countries
100%
Program completed within timeline
Services Delivered
- Global Asset Recovery
- Device Refresh Coordination
- Logistics & Pickup Management
- Real-Time Tracking & Inventory Updates
- Compliance Support and Reporting
Company Size
5,000+ employees
Regions
Americas, EMEA, APAC
THE COMPLEXITY OF GLOBAL DEVICE RECOVERY
Managing device recovery across diverse geographies introduced several challenges for Arctera. Delays in returns, inaccurate user data, and logistics disruptions slowed down the process, preventing timely asset recovery and limiting visibility into device status.
With teams spread across regions such as the Americas, EMEA, and APAC, the lack of standardized recovery practices created inefficiencies. Arctera needed a seamless, scalable solution to streamline recovery and maximize the value of unused assets, all while maintaining compliance and managing regional complexities.
“Global device recovery was hindered by inconsistent tracking, delayed returns, and logistical complexities, leading to inefficiencies and missed asset recovery opportunities.”
~ IT Admin, Arctera
A STANDARDIZED GLOBAL PROGRAM WITH LOCAL EXECUTION
Unduit implemented a structured recovery process that delivered consistent results across all regions. From managing campaigns and tracking device status to distributing prepaid return kits and handling logistics with global partners, the program kept momentum going.
Automated notifications, proactive follow-ups, and real-time tracking ensured Arctera maintained control. Weekly alignment meetings with Unduit’s team ensured all regions stayed on track despite local hurdles like user unresponsiveness or customs issues.
IMPACT THAT DELIVERED GLOBAL RESULTS
Before implementation, recovery efforts were disjointed and time-consuming. After deploying Unduit’s managed program, Arctera saw significant improvements in asset recovery and operational efficiency. Despite region-specific challenges, the program drove higher recovery rates and quicker turnaround times, all while delivering measurable financial value.
The outcome? A successful, globally coordinated refresh that maximized device reuse, reduced procurement costs, and enhanced asset visibility.
What the Client Saw
“Unduit’s structured approach and proactive engagement enabled efficient global recoveries, even across complex regions and dependencies.”
~ IT Admin
Arctera
About Unduit
Unduit is a global IT Asset Lifecycle Management provider helping enterprises streamline provisioning, procurement, ITAD, compliance, and retrievals. With automation and worldwide coverage, Unduit empowers IT teams to cut costs, reduce risk, and scale seamlessly. Discover your hidden savingsvisibility and reduced financial returns.
