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- Case Study, Online Food Delivery
How UBER EATS Unified Its Device Ecosystem and Recovered Nearly $500K
Uber Eats turned device complexity into operational advantage. Device readiness increased by 21%, IT tickets fell by 35%, lifecycle effort was reduced, and nearly 0.5 million USD in asset value was recovered. Unduit delivered a single, predictable device experience across employees and restaurant partners.
At a Glance
21%
faster device onboarding offboarding
35%
reduction in IT ticket volume
6 hrs
saved per device lifecycle
10,000+
Employee Supported
$0.5 million
saved in recovered asset value
Services Delivered
- Device Onboarding Offboarding Automation
- Global Asset Lifecycle Management
- Restaurant Device Recovery & Secure processing
Company Size
10,000+ employees
Regions
NA, AU, EU, LATAM, AF
THE COST OF MANUAL WORKFLOWS
As Uber Eats expanded across North America, Europe, the Middle East, Africa, and Asia Pacific, pressure on IT and operations teams increased. Numerous employees needed fast device setup, yet onboarding and offboarding often took days. Manual workflows drove high ticket volume and stalled productivity.
At the same time, thousands of company issued tablets were deployed to restaurant partners. As restaurants churned or upgraded, many devices became inactive or unaccounted for. Limited visibility and inconsistent recovery led to asset leakage and rising replacement costs.
“Manual workflows and delayed onboarding overwhelmed our IT teams, created device visibility gaps, and led to untracked assets, increasing replacement costs.”
~ Chief Information Officer
A FASTER, SMARTER DEVICE LIFECYCLE
Unduit introduced a unified lifecycle process across employee and restaurant devices.
Employees received ready to use devices before day one, while offboarding became consistent and secure across regions. For restaurant partners, active tablets were refreshed, inactive devices were recovered, and secure value recovery or certified destruction was handled where needed.
Unduit’s platform delivered enterprise wide visibility into device status, compliance, and recovery activity, reducing manual effort and additional resource needs.
IMPACT THAT BOOSTED SPEED AND RECOVERED VALUE
Before Unduit, onboarding delays slowed productivity, IT teams were overwhelmed, and unused devices went untracked. After implementation, Uber Eats achieved faster readiness, lower ticket volume, smoother employee experiences, and stronger asset control.
The combined program improved operational efficiency while delivering nearly half a million dollars in recovered asset value.
What the Client Saw
With Unduit, our IT tickets dropped by one third, onboarding is 21% faster, and we finally have visibility across devices used by employees and partners.
Chief Information Officer
UBER EATS
About Unduit
Unduit is a global IT Asset Lifecycle Management provider helping enterprises streamline provisioning, procurement, ITAD, compliance, and retrievals. With automation and worldwide coverage, Unduit empowers IT teams to cut costs, reduce risk, and scale seamlessly. Discover your hidden savingsvisibility and reduced financial returns.
