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- Case Study, Financial services sector
FAIRWAY Streamlines Recovery and Saves Big
With a smarter recovery process in place, Fairway Independent Mortgage Corporation turned device chaos into measurable savings. Supported by Unduit, the company reclaimed idle equipment, reduced procurement costs, and strengthened its resilience during large scale organisational change over a three year partnership.
At a Glance
1,000
kits shipped in 2 days
70%
recovery rate
$120,000+
savings through reuse & refurbishment
400+
units recovered than typical
Services Delivered
- Global Asset Recovery
- Device Testing and Refurbishment
- Chain of Custody Tracking
- Audit Support and Custom Reporting
- Training and Alignment Support
Company Size
10,000+ employees
Regions
MW, SE, SW, NE, W, S, NW
THE REAL PRICE OF DELAYED DEVICE RETURNS
Fairway manages thousands of devices across a wide and distributed workforce with around 3000 remote employees. Many users delayed or failed to return equipment, leaving assets idle or untracked. This limited Fairway’s ability to repurpose devices and pushed the company toward avoidable procurement.
Incomplete custody data also created compliance risk and placed additional pressure on audit teams. Fairway needed a recovery model that was predictable, transparent, and easy for users to follow.
“We were struggling with delayed device returns, untracked assets, and compliance risks, which led to avoidable procurement costs and operational strain.”
Fairway Technology Head
ONE SIMPLE SYSTEM THAT WORKS EVERYWHERE
Unduit introduced a single, standardized recovery process that operated smoothly across every Fairway location. Automated return prompts kept users engaged, recovery kits were sent out quickly, and every device was processed with certified data sanitisation.
Fairway gained real time reporting, audit ready documentation, and a steady workflow that reduced operational strain on IT teams. Weekly meetings and ongoing training kept both organisations fully aligned and responsive.
IMPACT THAT CHANGED OPERATIONS
Before Unduit, device returns were inconsistent, costly, and time consuming. After implementation, Fairway achieved predictable recovery cycles, clearer asset visibility, stronger financial outcomes, and a more seamless experience for both IT staff and users. During urgent events, Unduit delivered rapid execution when Fairway needed it most.
What the Client Saw
“Unduit outperforms industry recovery standards and drives real time and cost savings. Their support is precise, reliable, and steady.”
Technology Head
Fairway
About Unduit
Unduit is a global IT Asset Lifecycle Management provider helping enterprises streamline provisioning, procurement, ITAD, compliance, and retrievals. With automation and worldwide coverage, Unduit empowers IT teams to cut costs, reduce risk, and scale seamlessly. Discover your hidden savingsvisibility and reduced financial returns.
